We constantly ask our customers what we can do to help them maximize their use of LeapFILE. The common echo that comes up is the end user/administrator product training and the clear understanding of how to best set up and use LeapFILE in their workflow process. While our engineering team is busy working on the latest and greatest version of LeapFILE, the Client Service Team is pleased to announce something that should help.

We will now run regularly scheduled webinars for our users & administrators. The goal behind this initiative is to:

One of the highlights for LeapFILE during the recent California Accounting and Business Show was our Honorable Mention for the CPA Technology Advisor’s Annual Innovation Award for our secure file transfer and storage service. The Innovation Award is a recognition of  various technologies that benefit accounting and tax professionals. The winners were announced and presented with the award during the first day of the show.

The blog post of my colleague, Julia, reminded me how strong and fragile our relationship is with our customers, both at the same time.

Like the old real estate adage, "location, location, location," fanatical customer service is what drives our company and compels our customers to stay with us, month after month, year after year.

From the moment you enter a relationship with us, we are dedicated to ensure you are satisfied with your customer experience here at LeapFILE. We take a consultative approach to find the right solution that fits your needs. We have vowed not to offer a cookie-cutter solution; there is no “one-size fits all” because no two businesses are the same. Through detailed consultation, we find out what each client is looking for to recommend the right solution.